> A family member has a subscription
You can join the family account free of charge, simply by creating your profile. Ask one of your relatives or friends, who is already signed up to send you the "family code". This secure and private code is accessible on the family wall of their Famileo account. Once you receive the code, go to the section "Join my family" and follow the step-by-step guide. Your registered relatives or friends can also send you an invitation by email or SMS with the family code pre-entered.

> My family doesn't have a subscription yet
To begin sending lovely family gazettes, at least one member of your family group needs to set up a subscription. Our subscriptions are commitment-free and depend on how frequently you would like your gazettes delivered. For more information, go to the menu and select "Plans and prices". Once one person is subscribed, all other family group members can create a profile and join the family account free of charge.

To log in, click on "My account" in the top-right corner of the Famileo home page, then click on "Log in".
If you cannot find your password, you can reset it by clicking on "Forgot your password?". Your login details and password are unique and personal to you.

Please note: the family code is not the same as your login details. The family code simply allows you to securely join your family when you first sign up. From then on, you will need to enter your own login details (email address and password), which you created when you first registered with Famileo.

A configuration is necessary from our team in order to unblock your account, please contact us!

> Monthly, Monthly+, Bi-monthly, and Weekly subscriptions
To start sending out your own gorgeous gazettes, family memeber needs to subscribe by clicking on "Subscribe my family" on the home page or via the menu. If you already have an account, click on the ‘Take another subscription’ tab in your menu when you’re logged in. Then simply follow the registration steps: Choose a plan according to how frequently you would like your gazettes delivered, complete your profile, enter the delivery address and the date of dispatch for the first gazette, and select your preferred payment method.
At the end of the registration process, you will receive a family code made up of 6 characters. This code is unique and allows other members of the family to join the account while protecting your privacy. Once the account has been created, you will no longer need the family code. Each family member can sign into the account using the login details they provided during the registration process.

> Exceptional extras: Famileo Gift boxes & Gift cards
Looking to treat a loved one with a special gift ? The Famileo Gift box allows you to offer a 6-month prepaid subscription in a lovely gift box to the person of your choosing – the perfect present for your family. Available for just £39.

Special feature: You benefit from several months of prepaid subscription by using a unique activation code, which you enter at the beginning your registration process. You do not need to enter a credit card at the time of account creation. If you wish to extend your subscription later, you will need to enter a new payment method. You can do this by crediting the family kitty with an amount to cover new months of subscription or by registering a bank card that will be debited each month. And you benefit from all this with no commitment.

The limit is 60 people per family group. Until now, this limit has never been exceeded. But if you reach the limit, please contact us so that we can modify it.

Yes, you can use the feature "Join a family" from your Famileo account, accessible from the website or the application.

The family code is the identifier of a family network. It is used to join your family network when you register. Family codes are available from any of your family group members who are already registered. If no one in your family group is registered at Famileo, first you must set up a subscription to obtain a family code.

You use this code to join your private family group network on Famileo when you register. It is composed of 6 characters. There are two options for using it:
- Go to our website and go to the "Join my family" section of the menu at the top left. Then you can create your profile with just a few clicks.
- Download the Famileo app from the Apple Store or the Google Play Store, click on "Sign Up" and follow the step-by-step guide.

Depending on your subscription, the frequency at which your gazettes are sent and the number of publications may vary:
• Monthly plan: Up to 28 messages every 4 weeks (our most popular plan);
• Monthly+ plan: Up to 36 messages every 4 weeks;
• Bi-monthly plan: Up to 28 messages every 2 weeks;
• Weekly plan: Up to 28 messages every week.

Choose the plan that suits your family best!
The Monthly plan is ideal for smaller families (with less than 10 members) or if you only wish to send a few photos every month.
For bigger families (and families who have A LOT to say), the Monthly+, Bi-monthly, and Weekly plans will allow you to share even more news with your loved ones.

Yes, of course! You will find a page about our sponsorship program and our promotions right here.

Yes! Famileo's success is due, in part, to word of mouth. When you recommend Famileo to a friend, they receive one month's subscription for free. After a certain number of referrals, your loved one(s) will also receive some delightful, free gifts!

With the "Take out a subscription for a couple" option, you can now send a single gazette to 2 people residing at the same address. Simply click on "A couple" when creating the profile for your loved ones. That way, you can add information for both recipients.

If you had already been using a single subscription to send gazettes to 2 people living together, you can now add a second profile by clicking on "Profile & Settings" below the name of the original recipient(s) under the menu on the left. You can then change the profile from "One person" to "A couple", and fill out any missing information. 

Please note: the recipients will receive a single gazette, not one copy each. It is therefore important that they both reside at the same address.
If this is not the case, you will need to take out 2 separate subscriptions. However, you can very simply copy and share your messages across both gazettes.

The family account manager is the person who manages the account. They are usually the person who began the registration process and provided their payment details. They receive a monthly invoice for the subscription. They have access to the "Manage subscription" tab, allowing them to modify or cancel the subscription, or transfer management to another family member. This tab also allows account managers to personalise certain aspects of the gazette, such as the number of full pages per user, name of the gazette, delivery address, etc.

To find out who is the manager in your family group, go to the "Profile & Settings" tab of your account page. The name of the account manager is at the bottom.

Yes, it is possible to be the manager of several family accounts. Log in to your account and click on the 'Take another subscription' tab in the menu on the left. Follow the registration steps to become the manager of the new subscription. You can then easily switch between families using the same menu on the left.

Famileo top tip: Message duplication allows you to choose whether you want to send the same message to several loved ones who are subscribers.

There can only be one account manager per subscription at any given time. The current account manager can appoint a new one by selecting the "Manage subscription" tab from the menu, then choosing a new account manager from the list of family members.

The selected family member will receive an email with instructions to enter their payment details and take over as account manager. The family kitty will continue to be available to help share the cost of the subscription.

Has your subscription been cancelled, and you’d like to take over as account manager? Go to the "Profile & Settings" tab via the menu in the top-left corner, then click "Volunteer as family account manager".

The subscription is renewed automatically each month, as long as the managing member does not terminate it. The bank card initially used will be billed by Dalenys or Checkout for each payment, unless the family kitty has been credited with sufficient funds.

The subscription plan is visible to everyone, from a computer or the application, under the tab: "Family kitty". Only the account manager can change the plan, under the tab: "Manage subscription".

It is very easy to adjust how frequently gazettes are sent according to your needs. A "change plan" button is accessible to the manager under the "Manage subscription" tab, 10 days after your debit date.
The debit will not be made until the next due debit date. You can only adjust your plan once per month.

You can create multiple subscriptions with the same email address. To add another subscription, log in to your account, click on the "Take another subscription" tab in the menu on the left and follow the subscription steps. A new family code will be generated and your family members will be able to join the new network by clicking on "Join a family".

A great Famileo tip: Message duplication allows you to opt to send the same message to several loved ones who are subscribers.

Cancellation is handled by the managing member through the "Manage subscription" tab, which is accessible from your Famileo account. Our subscriptions are non-binding, and you can terminate at any time.

Special circumstances: You want to cancel, but you still have funds in your family kitty? If so, please contact us by email ( hello@famileo.com).

The kitty allows all family group members registered on Famileo to contribute to the subscription payment. Add any amount you want to and at any time you like! The subscription manager who entered his or her bank card details at the time of registration will then only be charged if the kitty balance is insufficient.

When you subscribe, you will be asked to enter details of a bank card*, which will be considered as the reference payment method. It will be billed on the 1st of each month by default, except when you have a discount (gift) code*. Famileo has created a family kitty system for users who would like share the cost as a family group. It allows all family group members registered on Famileo to participate in the payment of the subscription. To do this, go to your Famileo account using a laptop or PC only, and click on the "Kitty" tab. The subscription manager's bank card will only be debited in the months when the balance in the kitty is insufficient to pay the next month’s subscription.

*Special case: The Famileo gift box and cards: these allow the recipient to benefit from several months of prepaid subscription by using a unique activation code, which he or she enters at the beginning the registration process. When a new user uses one of these codes, he or she does not need to enter bank card details at the time of account creation.

Payments processing are carried out by the platforms Dalenys and Checkout, partners of Visa and Mastercard, and a benchmark players in secure payments. Information relating to your bank details is under no circumstance kept without your consent.

You can use the "Message to the family" feature, which will send an email to every member of your family. This feature will not send an email to the recipient(s) of the gazettes.

1. If you need a few extra days to finish filling out a gazette:
Contact our customer support team before 4:00pm on the Friday prior to the scheduled expedition date, and we will reschedule for the following week.
 
2. If you would like longer intervals between gazettes:
Head over to the "Manage subscription" tab. Click on "Cancel", then choose "Temporarily suspend this service" from the list of reasons.
Once the last gazette included in your subscription has been sent, you can continue to post messages. As soon as you are ready (and have at least 10 messages), simply resubscribe at any time – even on a Sunday – and your gazette will be sent out the following Monday.
Your selected payment method will systematically be charged before the gazette is printed.

Even if you choose to cancel your subscription, a member of your family can take over the subscription at any time by clicking on "Become the account manager".

You will receive a reminder, so you don't forget to resume any pending gazettes.

> Format of the gazette
Our easy-to-read gazette has been designed and approved by occupational therapists. Its A4 format allows for up to 28 messages (across a maximum of 16 pages) or 36 messages with the Monthly+ plan (maximum 18 pages).

> Layout of the gazette
Each page allows for 1 or 2 photos maximum, for optimal readability. Half-page messages will appear in the order in which they were posted by the family. To avoid blank spaces, the publication order of full pages may vary.

> Cover of the gazette
*A vivid and vibrant mosaic
The cover proudly displays a photo mosaic that is automatically generated using photos from the gazette, chosen at random. Don't want certain photos being used as part of the mosaic? When preparing for the publication of your photos, click on "Display" then disable the "Visible in the mosaic" option. This option is enabled by default.
Photos marked as "Not visible to the family" will not be displayed on the cover.

f you have chosen to only publish written messages or photos marked as "Not visible to the family", or if your gazette contains less than 5 photos, the mosaic on the cover will be made up of colourful squares. To ensure that the mosaic is harmonious and aesthetically pleasing (well-centred, with no blank spaces), we recommend using the Famileo photo collage options rather than creating your own collages independently.

*A personalised cover
Account managers can personalise the name of the gazette with your loved one's – or loved ones' – name(s) or nickname(s), or choose a temporary title for special events. 
The family account manager for your Famileo account can personalise your options by clicking on "Manage subscription", then "Recipient(s) & Gazettes", or via the "Profile & Settings" tab on the recipient's – or recipients' – profile.

> Back cover of the gazette
On the back cover, the gazette will show everyone's upcoming birthdays (and name days, if you choose this option) for the next 12 weeks, as well as events for family members registered with Famileo and any other profiles added via the "Children" section. 

Click here to see a demo of the gazette

With the Monthly, Bi-monthly, and Weekly plans, your family can post up to 28 messages per gazette.
With the Monthly+ plan, your family can post up to 36 messages per gazette.
This maximum number will be lower if you and your family opt for full page messages, as 1 full page post is equivalent to 2 half-pages.
The dark blue banner at the top of the wall offers more details on the messages posted in the current gazette, as well as the space remaining. For more details, click on the question mark symbol.
The gazette will be sent on the date indicated if you have published at least 1 message. The number of pages will automatically adapt to limit blank spaces.

The gazettes are sent out on Mondays, depending on the frequency of your chosen plan. You have until the eve of the gazette's publication – i.e., Sunday at 11.59pm, Central European Time – to send your messages.
Once the gazette is complete, a notification will appear at the top of the wall to let you know, and you will no longer be able to send messages until the gazette has been published.

The photos on the front and back cover are chosen at random from the photos posted by each person in the gazette. We try to take the best part of the photo. If there are people present we will focus on them.

If there are no people in the image, then the centre of the image is used.
If you have posted a photo montage made from the Famileo application or website, the aim is not to display any white strips or overlaps so we'll take the best part of the last image in your montage. Here is a diagram of the image selected.

If you have created a photo montage outside of Famileo, the rendering will be less suitable because the separation strips from the montage will appear in the mosaic

Via your computer or the mobile application, the ellipsis in the top-right corner of your message will allow you to choose between editing the message or deleting it permanently.

*When you disable the "Visible to family" option, your message will be hidden from your family members, both on the family wall and in the online gazette available via the menu. It will only appear within the printed gazette.
Messages marked as "Not visible to family" will not be printed in the Famileo yearbook, and cannot be used as part of the mosaic on the cover of the gazette.

*When you disable the "Visible in the mosaic" option, your photo cannot be used as part of the mosaic, but remains visible to all family members via the other, usual means.

These options are available when preparing for the publication of your photos, by clicking on "Display". They can be modified until the eve of the gazette's publication, i.e., Sunday.

There is no option for adding line breaks (in order to avoid breaking up the layout in the gazettes). There is currently a limit on the amount of space used by a certain number of characters. It is not currently possible to reduce the number of characters that a line break may affect.

This allows you and your family to showcase your favourite photos in a larger format! 1 full page = 2 half-pages.
A fantastic way to vary the layout of your gazette, and more easily fill it out.

> How does the full page option work?
Add a portrait photo or a high-quality portrait photo collage, click on the "Full page" button, and voilà! You can also change the format of your photo once posted by clicking on the ellipsis in the top-right corner of your photo via the family wall.

It is possible to post messages as a full page in the following cases:
- Your message contains a photo or photo collage in portrait format.
- Your photo is sufficiently high-quality. The minimum resolution for a full page post is 1594 x 2295 pixels (162 x 234mm).
- There is enough space available in the gazette. You can always resize your message to fit a half-page, to free up more space.
- Your family's quota for full pages is sufficient. If you have reached your quota for full pages, or if this quota is 0, you will not be able to post messages as a full page. To find out your quota for full pages, check your loved one's – or loved ones' – profile or click on the "?" question mark symbol on the dark blue banner at the top of the family wall. Account managers can modify the quota by clicking on "Manage subscription", then "Recipient(s) & Gazettes", or via the "Profile & Settings" tab on the recipient's – or recipients' – profile.

Each family member can publish the same number of full pages per gazette. This number is referred to as the "quota for full pages".

Account managers can choose to personalise the quota for full pages (0, 1, 2, 3, 4, or unlimited).
The "Unlimited" option may be helpful if you are struggling to fill out the gazette. Via a computer or the Famileo application, account managers can modify the quota by clicking on "Manage subscription", then "Recipient(s) & Gazettes", or via the "Profile & Settings" tab on the recipient's – or recipients' – profile.

To find out your quota for full pages, check your loved one's – or loved ones' – profile or click on the "?" question mark symbol on the dark blue banner at the top of the family wall.

It should be noted that 1 full page post is equivalent to 2 half-page messages.

What if you have a smaller family? Or perhaps you struggle to fill out your gazettes? We recommend opting for 3 or 4 full pages, or an unlimited quota, to more easily fill out the gazettes.

Do you have a bigger family? You can opt out of the full page option by selecting a quota of 0.
All changes will be implemented immediately, and will be applied for new messages in the current gazette. The family will be informed via email of any changes.

Yes! This is now possible, thanks to the calendar tool on your message window.
If you so wish, this calendar tool will allow you to post your message at another date and time.

What does this option offer?
1. The ability to backdate your posts: Its main purpose is to edit the date of your message to the date of your choosing, in order to better coincide with the actual date of the event (a birthday, for example).
2. The ability to choose the order of your posts: It will also allow you to arrange the order of your posts by editing the date, or even the date and time.

Other important points:
• You can of course continue to post as you always have, without using the calendar. Messages will be displayed in the order in which they were sent, from the oldest to the most recent.
• You will not be able to backdate your messages too far in the past, nor to postdate them.
• To ensure a consistent, coherent gazette, and to avoid blank spaces, full page photos will not necessarily be posted in order. If you prefer to tell a story over several pages and posts, opt for the half-page option.

The gazette is currently available in English, Dutch, French, Spanish and German.
However, a great number of Latin, Greek, and Cyrillic characters are available if you wish to write your messages in another language.

The Noto Sans font is compatible with the following languages: Albanian, Azerbaijani, Bulgarian, Belarusian, Catalan, Czech, Danish, Dutch, English, Finnish, French, German, Greek, Indonesian, Italian, Kazakh, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Slovak, Slovene, Spanish, Swedish, Turkish, Ukrainian, Vietnamese, etc.

Famileo is also looking into other fonts that work with more international characters and symbols.

The publication date of the next gazette is shown on the dark blue banner at the top of the family wall. You have until the eve of the gazette's publication – i.e., Sunday at 11:59pm, Central European Time – to post your messages.

Gazettes are finalised on Mondays, then printed by Famileo and sent within 3 days. They should therefore arrive within 8 working days. If the gazette still hasn't arrived within 10 days, and if the delivery address is correct, let us know and we will send a replacement.

Exceptions: unfortunately, our gazettes can only travel as far and fast as the postal service will allow. There may be delays due to bank holidays or strikes, for example.

Gazettes are generated by computer on Mondays to make the most of the weekend's messages. They are then printed and sent out within 3 days. All that's left is the postal delivery time, generally 3 to 6 days, meaning that most gazettes reach their destination by Saturday or Monday. Delivery time can vary depending on the country of destination.

The publication date for the next gazette is indicated on the blue banner at the top of your family wall. That date will always be a Monday. The gazette will then be printed and sent out within 3 days. How frequently your gazette is published varies according to your chosen subscription plan. You will have until the eve of the publication, Sunday evening at midnight (French time), to publish your messages.

For each subscription, we print and send a gazette to the recipient(s) listed under the subscription. Other family members can access a PDF version of the gazette, via their own accounts, from which messages marked as "Not visible to family" have been removed.

The account manager may change the delivery address of the Gazette at any time. Just log in to your Famileo account from a computer, and then go to the "Manage subscription " tab.

To delete your account, go to your profile and click on "Edit". You will find a "Delete my account" button on the edit page.

Famileo is a private family network and guaranteed advertising free.
The data collected remains in our databases, and are never sold at any time. We use the data solely for proper function of the service.
You remain the full and sole owner of your data and can request their removal after termination. Click here to access our privacy policy.

All your data is protected on servers dedicated to Famileo. It is encrypted and accessible only from our platforms.
Click here to access our privacy policy.